Temporary Service Ban

What It Means

Block code TMP021. The visitor’s requests looked suspicious, so their IP address was blocked for about 30 minutes from every site on the service, not just yours. The ban ends on its own.

Why It Matters

This ban is based on behavior, not on a specific attack pattern, so it can catch real users. Only the first few blocked requests appear in your logs. While the ban lasts, further requests from that IP are refused without a log entry, so a short burst of these entries can mean a longer outage for that visitor.

Because the ban covers the whole service, the visitor’s activity on another site can trigger it for yours.

Common Triggers

• An office or hotel network where many people share one IP address
• A browser extension that sends extra requests
• A script or integration that retries quickly after an error, or on a fixed schedule that triggers the ban again each time it expires

What To Do

You don’t need to do anything to lift the ban: it expires after about 30 minutes. If a legitimate user or integration keeps triggering it, add their IP address on the IP Rules > Allow IPs page. See Blocking IP Addresses for managing IP rules. Allowlisting the IP is the only way to exempt it: allowed URL paths don’t prevent this ban.

For a ban that applies to your site only, see Temporary Site Ban.